FAQs

What is your return policy?

We want you to love your item(s)! We accept the return or exchange of unworn, unaltered and unwashed items within 30 days of delivery. Send us an email to support@industrystandardny.com and we will email you a prepaid return label. $7 will be deducted from your refund for return shipping and restocking. Returns must be postmarked within 30 days of delivery. To exchange an item, please place a new order online. If you have questions about style or fit, please email us and we will do our very best to assist you!

How fast are orders processed?

It takes 1-4 business days to process and pack your order. All orders are shipped via two-day shipping, we want you to have your sweet new jeans or tees as soon as possible!

Is there anywhere I can try on the jeans in person?

Yes! Depending on where you are located. We’re stocked at:
Fivestory | New York, NY
Elizabeth Charles | San Francisco, CA
Poole Shop | Charlotte, NC

And you can find us in Japan:
Deuxieme Classe | Tokyo

What payment methods does industry standard accept?

We accept Visa, MasterCard, American Express, JCB, Discover, Diner’s Club and Paypal.

Does industry Standard ship internationally?

Yes, but international orders are final sale only, i.e. no returns or exchanges. We can help you as much as you need to make sure you order the right style and size! Please email us if you have any questions.

What is Industry standard’s shipping policy?

Orders under $100 | $3
Orders over $100 | Free
Overnight shipping | $25

How should I wash my jeans?

There are many schools of thought as to how denim should be cared for. The most straight-forward approach to washing your jeans is to turn them inside out and wash on a delicate cycle with cold water. Tip: we like to use the Denim Wash from The Laundress, as it is specially formulated to treat jeans. If you can avoid the dryer, please do! It is much better to hang dry your jeans, as dryers can be hard on denim. In between washes, we like to stick our jeans in the freezer overnight (dry, not wet, or you will end up with a very different outcome!) for a freshening up. For spot cleaning, we suggest using the Wash & Stain Bar from The Laundress: wetting the bar, working it into the stained area(s), and removing the soap and dirt with a wet cloth. Caring for white jeans requires a bit more attention, naturally. We swear by the All-Purpose Bleach Alternative from the Laundress to refresh your white denim.

For more information regarding denim care, please email us at support@industrystandardny.com. We would be happy to assist you!

What Size should I order?

Our jeans runs slightly smaller, depending on the style, so we generally recommend sizing up if you’re deciding between two sizes. All of our jeans are made with a bit of stretch, but keep their shape very well, so it’s important that they feel right to you from the first day.

You can find more detailed sizing information on each product page.

Why is my item sold out?

To ensure the highest quality of our products, we produce in small batches. As a result, we may be sold out of certain styles and sizes. If you would like to placed on a waitlist, please email us at support@industrystandardny.com and we will notify you as soon as your item is available.

How can I contact customer service?

We would love to hear from you! We can be reached by email at support@industrystandardny.com.

Have a question we didn’t answer?

Please email us at hello@industrystandardny.com.

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