What is your return policy?
We want you to love your jeans! We accept the return or exchange of unworn, unaltered and unwashed items with original tags within 30 days of receipt. To make a return or exchange, please send us an email to firstname.lastname@example.org with your name, order number, and specifying the item(s) you wish to return. We will deduct $5 from your refund for return shipping and processing. If you would like to exchange an item, we kindly ask you to place a new order online and follow the return instructions to process your return. Return shipping for exchanges are complimentary.
What payment methods does industry standard accept?
We accept Visa, MasterCard, American Express, JCB, Discover, Diner’s Club and Paypal.
Does industry Standard ship internationally?
Not currently, but please send us an email to email@example.com noting the style and size you’re interested in, as well as your shipping country, and we’ll let you know when we’ll be able to ship to you. We may be able to accommodate certain international orders on a case by case basis.
What is Industry standard’s shipping policy?
Two-day | Complimentary
Overnight | $25
How should I wash my jeans?
There are many schools of thought as to how denim should be cared for. The most straight-forward approach to washing your jeans is to turn them inside out and wash on a delicate cycle with cold water. Tip: we like to use the Denim Wash from The Laundress, as it is specially formulated to treat jeans. If you can avoid the dryer, please do! It is much better to hang dry your jeans, as dryers can be hard on denim. In between washes, we like to stick our jeans in the freezer overnight (dry, not wet, or you will end up with a very different outcome!) for a freshening up. For spot cleaning, we suggest using the Wash & Stain Bar from The Laundress: wetting the bar, working it into the stained area(s), and removing the soap and dirt with a wet cloth. Caring for white jeans requires a bit more attention, naturally. We swear by the All-Purpose Bleach Alternative from the Laundress to refresh your white denim.
For more information regarding denim care, please email us at firstname.lastname@example.org. We would be happy to assist you!
What Size should I order?
Our jeans runs slightly smaller, depending on the style, so we generally recommend sizing up if you’re deciding between two sizes. All of our jeans are made with a bit of stretch, but keep their shape very well, so it’s important that they feel right to you from the first day.
You can find more detailed sizing information on each product page.
Why is my item sold out?
To ensure the highest quality of our products, we produce in small batches. As a result, we may be sold out of certain styles and sizes. If you would like to place a preorder, please email us at email@example.com and we will notify you as soon as your item is available.
How can I contact customer service?
We would love to hear from you! We are available Monday – Friday from 10am – 6pm EST. We can be reached by email at firstname.lastname@example.org or by phone at +1 (877) 567-5258.
Have a question we didn’t answer?
Please email us at email@example.com.